Tools and technical aspects
Of the videoconferencing tools offered by PTB, only Tixeo and Jitsi offer a function where individual participants can be contacted via chat. Otherwise, chat messages are always open and visible to everyone.
Depending on the type of microphone, the sound of typing can be picked up and heard by the rest of the participants. Thus, the microphone should be turned off when using a chat.
For videoconferencing tools that do not have a “raise hand” function, an “x” or “*” in the chat can be used as an alternative.
Organizers should be aware that when participants get disconnected due to technical issues or leave the conference for a scheduled break, they no longer see the full chat record when they join again. Co-moderators/moderators have to evaluate whether the content posted before is still relevant at that point of the event and if so, re-post it in the chat and/or save it for the documentation.